Regarding shipping, we are pleased to inform you that we provide worldwide delivery. Please note that shipping costs will be included in the final price during checkout. Additionally, throughout the year, we offer various discounts and exclusive promotions, so make sure to stay updated for amazing deals!

The delivery timeframe will depend on your location. Typically, orders processed through this store will reach you within 5-7 business days. For overseas deliveries, please anticipate a longer shipping duration of 7-16 days. Specific delivery details will be communicated to you through your confirmation email.

During checkout, you will have the option to select a delivery method. We offer reliable services from DHL and K-Packet.

If you find it necessary to return an order, please feel free to reach out to us via email. Our team will gladly guide you through the return process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Sure! Kpoptown Korea send daily sale's data to the Hanteo chart on a regular basis. We do order albums to KPOPTOWN.COM website as a subsidiary company. When the main company ship albums to Canada, sale's data counts on Hanteo Chart.

You can support your favorite K-pop artist by shopping with Kpoptown.

Below is the official Family Shop Gurantee Logo.

Sure. You can make a e-trasnfer to kpoptownca@gmail.com

with your order number as optional message and update us your payment.

Avoiding customs clearance fees charged by courier services like DHL when importing items into Canada can be done by self-clearing your items through the Canada Border Services Agency (CBSA). Here's a step-by-step guide to the process:

1. Track Your Package:
2. Request Necessary Documents:
3. Locate the Nearest CBSA Office:
4. Visit the CBSA Office:
5. Pay Any Applicable Duties and Taxes:
6. Get the B15 Form:
7. Provide Proof to DHL:
8. Receive Your Package:

Remember:

• Timing is crucial. You need to initiate self-clearance as soon as the package arrives in Canada and before DHL processes it through customs.
• This process is only to avoid the customs clearance fee charged by DHL. You are still responsible for paying any applicable duties and taxes to the CBSA.
• Keep in mind that this process can be time-consuming and may require travel to the CBSA office.

If you're frequently importing items, familiarize yourself with Canada's import regulations and thresholds for duties and taxes to efficiently manage your imports.

When you need to contact DHL for customs clearance documents, there are several ways to do so. If DHL has sent you an email notification regarding your shipment, it may include contact information or a link to manage your shipment. Here's how you can proceed:

1. Check the Email Notification:
2. Use DHL's Website:
3. Contact DHL Customer Service:
4. Visit a Local DHL Office:
5. Specific Requests:

Remember, the process may vary slightly depending on your location and the specifics of your shipment. It's important to clearly state your intention to self-clear the items through customs to ensure you receive the correct documentation from DHL.